Return and Withdrawal Policy

1. If you place an order electronically through the website you are using, you will be deemed to have accepted the pre-information form and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (OG: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping costs will be paid by the buyer or seller depending on the conditions.
4. Each product purchased will be delivered to the person and/or organization at the address indicated by the buyer within 30 days, not exceeding the legal time frame. If the product is not delivered within this period, the buyer may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specifications mentioned in the order, along with any relevant documents such as the warranty certificate and user manual if applicable.
6. In the event that the sale of the purchased product becomes impossible, the seller must inform the buyer in writing within 3 days of becoming aware of the situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

7. If the buyer does not pay the price of the purchased product or cancels the payment in the bank records, the seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8. After the product is delivered, if it is determined that the payment was made using the buyer’s credit card by unauthorized persons, and the product price is not paid to the seller by the relevant bank or financial institution, the buyer is required to return the product to the seller within 3 days, with the shipping costs borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If unforeseen circumstances beyond the seller’s control occur, and the product cannot be delivered on time, the buyer will be informed. The buyer may request to cancel the order, have the product replaced with a similar one, or postpone the delivery until the obstacle is removed. If the buyer cancels the order, the payment will be refunded in cash within 14 days if made in cash. If the buyer made the payment via credit card and cancels the order, the refund will be processed to the bank within 14 days, but the bank may take 2-3 weeks to transfer the amount to the buyer’s account.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

10. Before accepting the goods/services under the contract, the buyer must inspect the goods/services; damaged, broken, or torn packaging, etc., should not be accepted from the cargo company. The accepted goods/services will be considered as undamaged and in good condition. The buyer is responsible for carefully preserving the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11. The buyer may exercise their right to withdraw from the contract without any legal or penal responsibility and without providing any reason within 14 (fourteen) days from the delivery date of the product to the buyer or the person/organization indicated at the address, by notifying the seller through the contact information below.
12. SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:

• Title: Markoç Deri ve Kürk Dış Ticaret Limited Şirketi
• Address: Yenidoğan Mahallesi 44. Sokak 48/A Zeytinburnu / ISTANBUL TURKEY
• Phone: 0212 415 25 53
• Email: [email protected]

PERIOD FOR EXERCISING THE RIGHT OF WITHDRAWAL:

13. If the buyer has purchased a service, the 14-day period starts from the date of the contract. The right of withdrawal cannot be exercised in service contracts where the provision of the service has started with the consumer’s approval before the withdrawal period expires.
14. The costs arising from the exercise of the right of withdrawal are borne by the seller.
15. In order to exercise the right of withdrawal, a written notification must be sent to the seller within 14 (fourteen) days via registered mail, fax, or email, and the product must not have been used in accordance with the “Products for Which the Right of Withdrawal Cannot Be Used” provisions of this agreement.

EXERCISING THE RIGHT OF WITHDRAWAL:

16. The invoice for the product delivered to a third party or the buyer must be returned (if the invoice for the returned product is issued to a company, the return must be accompanied by the company’s return invoice. Orders billed to companies cannot be completed without issuing a return invoice).
17. The return form and the product to be returned must be delivered complete, undamaged, and with all standard accessories, including packaging.

RETURN CONDITIONS:

18. The seller is obliged to refund the total amount and return the documents that obligate the buyer to pay within 10 days of receiving the withdrawal notice and to accept the return of the goods within 20 days.
19. If the value of the goods decreases due to the fault of the buyer or if the return becomes impossible, the buyer is obliged to compensate the damages incurred by the seller in proportion to their fault. However, the buyer is not responsible for changes or deterioration in the goods or products that result from proper use during the withdrawal period.
20. If the campaign limit amount is reduced due to the exercise of the right of withdrawal, the discount amount enjoyed under the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

21. Products prepared in line with the buyer’s wishes or clearly customized to personal needs, underwear, swimsuits, bikini bottoms, makeup products, single-use items, products that are at risk of deteriorating quickly or may expire, products whose packaging has been opened by the buyer after delivery and which are unsuitable for return for health and hygiene reasons, products that are mixed with other items after delivery and cannot be separated due to their nature, periodicals such as newspapers and magazines, intangible products delivered instantly in electronic form, services performed instantly in electronic form, and audio or video recordings, books, digital content, software programs, data storage and data recording devices, computer supplies whose packaging has been opened by the buyer cannot be returned in accordance with the regulation. Additionally, the right of withdrawal cannot be exercised in service contracts that have started to be performed with the consumer’s approval before the withdrawal period expires.
22. For cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery supplies (toner, cartridge, ribbon, etc.), the packaging must be unopened, untested, undamaged, and unused in order to be returned.

DEFAULT AND LEGAL CONSEQUENCES:

23. If the buyer defaults on payments made by credit card, they agree, declare, and undertake to pay interest under the credit card agreement between the cardholder bank and themselves and to be liable to the bank. In this case, the relevant bank may take legal action and demand costs and attorney fees from the buyer, and in any case of the buyer defaulting on their debt, the buyer agrees to compensate the seller for the loss and damage caused by the delay in performance.

PAYMENT AND DELIVERY:

24. You can make payments via bank transfer or EFT (Electronic Fund Transfer) to one of our bank accounts in …………, ………, (TL).
25. You can pay with your credit cards through our website and benefit from online single payment or online installment options. At the end of your online order, the amount will be charged to your credit card.